Privacy Policy

This Privacy Policy is issued by 365casino ("we," "us," "our," or "the Platform"), the operator of the online gaming platform accessible at https://365casino.one. 365casino acts as the data controller in respect of the personal data of registered players and website visitors collected through the platform.

As a data controller, 365casino determines the purposes and means by which your personal data is processed. We are committed to handling your personal information responsibly, transparently, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC).

By accessing or using the 365casino platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team to request account closure.

365casino collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or regulatory obligation (for example, problem gambling self-declaration).

365casino collects personal data through the following channels and methods:

• Direct Submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Technologies: Data collected automatically when you access the platform, including cookies, web beacons, pixel tags, and server logs that record your IP address, device identifiers, and browsing behavior on the site.
• Third-Party Verification Services: Identity and age verification data received from KYC service providers when we verify your identity documents.
• Payment Processors: Transaction confirmation data received from payment partners such as GCash, PayMaya, and banking institutions when you make deposits or withdrawals.
• Game Providers: Gameplay data including bet history, game outcomes, and session information received from our licensed third-party game providers.
• Fraud Prevention Partners: Risk signals and device fingerprinting data received from fraud detection services used to protect the integrity of the platform.

365casino uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your 365casino player account, including processing your registration, verifying your identity, and managing your account settings.
• Service Delivery: To provide you with access to all 365casino games, features, and services, including processing your bets, crediting winnings, and managing your account balance.
• Financial Transactions: To process deposits and withdrawals, verify payment method ownership, and maintain accurate financial records in compliance with applicable regulations.
• Legal and Regulatory Compliance: To fulfill our obligations under the Philippine Data Privacy Act, PAGCOR regulations, anti-money laundering (AML) laws, and other applicable legal requirements, including reporting obligations to competent authorities.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal or prohibited conduct on the platform.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling, enforce responsible gaming limits set by players, and fulfill our duty of care obligations.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our support channels.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may withdraw consent at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the performance, features, and user experience of the 365casino platform.
• Legal Claims: To establish, exercise, or defend legal claims in the event of a dispute between you and 365casino.

Under the Philippine Data Privacy Act of 2012, 365casino processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your account, process transactions, and deliver gaming services as described in our Terms and Conditions.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations, PAGCOR licensing requirements, and tax reporting duties.
• Legitimate Interests: Processing carried out for our legitimate business interests, including fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

365casino does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• KYC and Identity Verification Providers: Third-party services that assist us in verifying your identity and age as required by law and our licensing obligations.
• Payment Service Providers: Financial institutions and payment processors (including GCash, PayMaya, BPI, BDO, and Metrobank) that facilitate your deposits and withdrawals.
• Game Providers: Licensed third-party game studios and live dealer operators whose games are available on the 365casino platform. These providers receive only the data necessary to deliver their games and record outcomes.
• Fraud Prevention and Security Services: Providers of fraud detection, device fingerprinting, and cybersecurity services that help protect the platform and its players.
• Regulatory and Law Enforcement Authorities: Government agencies, regulators (including PAGCOR and the National Privacy Commission), and law enforcement bodies where disclosure is required by law, court order, or regulatory instruction.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by 365casino in connection with the operation of the platform, subject to professional confidentiality obligations.
• Business Successors: In the event of a merger, acquisition, or sale of all or part of 365casino's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

All third parties with whom 365casino shares personal data are required to process that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

365casino uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze how the platform is used. The following types of cookies are used:

You can manage your cookie preferences at any time through the cookie settings panel accessible from the footer of the 365casino website. Please note that disabling certain cookies may affect the functionality of the platform.

Most web browsers also allow you to control cookies through their settings. Refer to your browser's help documentation for instructions on how to manage cookie preferences at the browser level.

365casino retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and AML regulations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, in compliance with Philippine AML and tax regulations.
• KYC Documents: Identity verification documents are retained for the period required by applicable law, typically five (5) years from the end of the business relationship.
• Support Communications: Customer support records are retained for three (3) years from the date of the last interaction, to assist with dispute resolution and quality assurance.
• Marketing Data: Marketing preference records and consent logs are retained for the duration of your account and for one (1) year following account closure or withdrawal of consent.
• Technical and Log Data: Server logs and technical data are retained for up to twelve (12) months for security and fraud prevention purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 365casino's data disposal procedures.

365casino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 365casino platform is encrypted using industry-standard SSL/TLS protocols.
• Data Encryption at Rest: Sensitive personal data stored in our systems is encrypted at rest using strong encryption algorithms.
• Access Controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: 365casino supports two-factor authentication (2FA) for player accounts to provide an additional layer of login security.
• Regular Security Audits: Our platform and infrastructure undergo regular security assessments, penetration testing, and vulnerability scans conducted by qualified security professionals.
• Incident Response: 365casino maintains a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify you and the National Privacy Commission within the timeframes required by law.

While 365casino takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the security of your own account credentials and for notifying us immediately if you suspect unauthorized access to your account.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 365casino. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14.

365casino will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

The 365casino platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law and PAGCOR regulations governing online gambling. 365casino does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings accumulated by an underage player will be forfeited.

If you are a parent or guardian and believe that your child has registered on the 365casino platform, please contact our support team immediately so that we can investigate and take appropriate action.

The 365casino platform may contain links to third-party websites or services, such as payment provider portals or game provider information pages. This Privacy Policy applies solely to the 365casino platform and does not cover the privacy practices of any third-party websites or services.

365casino is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through links on the 365casino platform before providing any personal data to those services.

365casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email and by displaying a prominent notice on the platform prior to the changes taking effect.

The effective date of the current version of this Privacy Policy is displayed at the top of this page. We encourage you to review this page periodically to stay informed of how 365casino protects your personal data.

Your continued use of the 365casino platform following the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy. If you do not agree with the changes, you may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 365casino, please contact our Data Protection Officer (DPO) using the following details:

• Data Protection Officer: 365casino DPO
• Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 through the chat widget on the 365casino platform
• Response Time: We aim to acknowledge all privacy-related inquiries within 72 hours and provide a full response within 30 days

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.