Help Center

Frequently Asked
Questions

Everything you need to know about playing at 365casino — from signing up and making deposits to withdrawing your winnings and staying safe. Can't find your answer? Our support team is always ready to help.

Registration Payments Games Bonuses
Quick Help

Most Common Topics

Jump straight to the topic you need. Click any category below to filter the FAQ section.

Registration & Account

How to sign up, verify your identity, update your profile, reset your password, and manage your 365casino account settings. All new players must be 21 years old or above.

Deposits & Withdrawals

Accepted payment methods including GCash, PayMaya, BPI, BDO, and Metrobank. Learn about minimum amounts, processing times, and how to cash out your winnings in Philippine Peso.

Games & Betting

Everything about slots, live dealer games, bingo, table games, and sports betting at 365casino. Find out how to place bets, understand game rules, and explore our full game library.

Bonuses & Promotions

How welcome bonuses, reload offers, free spins, and loyalty rewards work at 365casino. Understand wagering requirements, bonus expiry, and how to claim your promotions correctly.

Security & Verification

How 365casino protects your account and personal data. Learn about KYC document requirements, two-factor authentication, and what to do if you suspect unauthorized access to your account.

Responsible Gaming

Tools and resources for safe play at 365casino — deposit limits, session timers, cool-off periods, and self-exclusion. We're committed to keeping gaming fun and within healthy boundaries for all Filipino players.

All Questions

Browse the Full FAQ

Select a category to filter questions, or use the search bar to find a specific topic quickly.

All Topics
Registration & Account
Deposits & Withdrawals
Games & Betting
Bonuses & Promos
Security
Responsible Gaming
Registration & Account

Creating a 365casino account is quick and straightforward. Head over to the 365casino website and click the Register button. You'll be asked to provide your full name, email address, date of birth, and a secure password. After submitting the form, check your inbox for a verification email and click the confirmation link. Once your email is verified, you'll need to complete KYC (Know Your Customer) verification by uploading a valid Philippine government-issued ID — this can be your passport, SSS ID, UMID, driver's license, or PhilSys national ID. Remember, you must be 21 years old or above to register and play at 365casino.

The minimum age to register and play at 365casino is 21 years old, in accordance with Philippine law and PAGCOR regulations governing online gaming. All accounts are subject to age and identity verification before real-money play is permitted. Any account found to belong to a player under 21 will be immediately suspended and any deposited funds returned.

If you've forgotten your password, go to the 365casino login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. For additional help, contact our 24/7 live support team via chat.

No. Each player is permitted to hold only one active account at 365casino. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances or bonuses. If you believe a duplicate account was created in error, please contact our support team immediately.

You can update most account details — such as your phone number, address, and preferred language — directly from your Account Settings page after logging in. Changes to your registered name or date of birth require additional verification and must be submitted through our support team along with supporting documentation. This is to protect the security and integrity of your account.
Deposits & Withdrawals

365casino supports a wide range of payment options popular with Filipino players, including GCash, PayMaya, BPI, BDO, Metrobank, and major credit and debit cards (Visa and Mastercard). All transactions are processed in Philippine Peso (PHP). We're continuously working to add more local payment options to make banking as convenient as possible for players across Manila, Cebu, Davao, and the rest of the Philippines.

The minimum deposit at 365casino is ₱100 for most payment methods including GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit, though large deposits may be subject to additional verification in line with our anti-money laundering (AML) compliance procedures.

Withdrawal processing times at 365casino vary by method. GCash and PayMaya withdrawals are typically processed within 1 to 3 business hours after approval. Bank transfers to BPI, BDO, or Metrobank usually take 1 to 3 business days depending on your bank's processing schedule. All withdrawal requests are reviewed by our finance team before release to ensure account security. Make sure your KYC verification is complete to avoid delays.

365casino does not charge any withdrawal fees on standard cashout requests. However, your bank or e-wallet provider (such as GCash or PayMaya) may apply their own transaction fees depending on your account type and the amount being transferred. We recommend checking with your payment provider for their current fee schedule. The minimum withdrawal amount is ₱200.

Withdrawals may be delayed for several reasons: incomplete KYC verification, an active bonus with pending wagering requirements, a withdrawal amount that triggers our AML review threshold, or a mismatch between your account name and your registered payment method. To resolve a delayed withdrawal, log in to your account and check for any pending verification tasks, or contact our 24/7 support team via live chat for immediate assistance.
Games & Betting

365casino offers a comprehensive game library covering all the most popular categories. You'll find hundreds of online slots from top providers, live dealer games including baccarat, roulette, blackjack, and sic bo with real Filipino-speaking dealers, online bingo, classic table games, and a full sports betting section covering PBA, NBA, UFC, boxing, football, and more. New games are added regularly — check the lobby for the latest additions.

Yes — 365casino is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser, with no app download required. The mobile interface is designed for smooth gameplay on smaller screens, so you can enjoy slots, live dealer tables, and sports betting from anywhere in the Philippines — whether you're commuting in Manila or relaxing in Cebu.

All games at 365casino use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or roll. Our live dealer games are streamed in real time from professional studios with physical cards, wheels, and dice — providing full transparency. Game providers on our platform are regularly audited by independent testing agencies to verify fairness and compliance with industry standards.

365casino's sportsbook covers a wide range of sports popular with Filipino bettors. You can place bets on PBA basketball, NBA, UAAP, NCAA Philippines, UFC, boxing, football (Premier League, La Liga, Champions League), volleyball, and e-sports. We also offer live in-play betting on selected events so you can place wagers while the action is happening. Odds are updated in real time and displayed in decimal format.
Bonuses & Promotions

365casino offers a generous welcome package for new Filipino players. After completing registration and your first deposit, you'll be eligible for a welcome bonus that boosts your starting balance. The exact bonus amount and terms are displayed on the promotions page at the time of your registration. Always read the bonus terms carefully before claiming — pay attention to the wagering requirements, eligible games, and expiry period.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw any winnings derived from it. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Most 365casino bonuses are credited automatically when you meet the qualifying conditions — such as making a minimum deposit of a specified amount. For promotions that require a bonus code, enter the code in the designated field during the deposit process or in the Promotions section of your account. Bonus codes are case-sensitive and must be entered exactly as provided. Codes cannot be applied retroactively after a deposit has been processed.

Yes — 365casino rewards loyal players through a tiered VIP loyalty program. As you play, you accumulate loyalty points that unlock higher VIP tiers with increasingly valuable perks — including higher withdrawal limits, dedicated account managers, exclusive reload bonuses, cashback offers, and priority customer support. The more you play, the more you earn. Check the VIP section in your account dashboard to see your current tier and progress.
Security & Verification

To complete KYC (Know Your Customer) verification at 365casino, you'll need to submit a clear photo or scan of a valid Philippine government-issued ID. Accepted documents include: Philippine Passport, SSS ID, UMID, Driver's License, PhilSys National ID, PRC ID, and Voter's ID. You may also be asked to provide a proof of address (such as a utility bill or bank statement dated within the last 3 months) and a selfie holding your ID. All documents are handled in accordance with the Philippine Data Privacy Act of 2012.

365casino uses SSL (Secure Socket Layer) encryption across the entire platform to protect all data transmitted between your device and our servers. Financial transactions are processed through PCI-DSS compliant payment gateways. We never store your full card details on our servers. Your personal data is handled in strict compliance with the Philippine Data Privacy Act of 2012 and our Privacy Policy. We do not sell or share your data with unauthorized third parties.

To enable 2FA on your 365casino account, go to Account Settings > Security and select "Enable Two-Factor Authentication." You can use an authenticator app (such as Google Authenticator or Authy) or receive a one-time code via SMS to your registered mobile number. We strongly recommend enabling 2FA to add an extra layer of protection to your account, especially if you use GCash or PayMaya for transactions.

If you suspect that someone has accessed your 365casino account without your permission, change your password immediately and contact our 24/7 support team via live chat. Our security team will review your account activity, temporarily lock the account if necessary, and guide you through the recovery process. Never share your login credentials with anyone — 365casino staff will never ask for your password.
Responsible Gaming

You can set deposit limits, loss limits, and session time limits directly from your Account Settings > Responsible Gaming section. Choose a daily, weekly, or monthly cap that suits your budget. Limit reductions take effect immediately. If you want to increase a limit, a 24-hour cooling-off period applies to protect you from impulsive decisions. These tools are completely free and available to all 365casino players at any time.

Self-exclusion is a tool that allows you to voluntarily suspend your 365casino account for a set period — available in durations of 6 months, 1 year, 3 years, or permanently. During self-exclusion, you will not be able to log in, deposit, or place bets, and you will be removed from all marketing communications. To apply, contact our support team via live chat or email at [email protected] with your account details and preferred exclusion period. Self-exclusion is processed immediately upon request.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR operates a responsible gaming program with resources for Filipino players affected by problem gambling. You can also speak with a licensed mental health professional or addiction counselor — many hospitals in Manila, Cebu, Davao, and Quezon City offer these services. Your barangay health center may also be able to provide referrals. At 365casino, our 24/7 support team is trained in responsible gaming and can help you activate any player protection tool at any time. For more information, visit our Responsible Gaming page.

Yes — 365casino offers a Cool-Off Period tool that lets you pause your account for a short time without permanently closing it. You can choose a cool-off duration of 24 hours, 7 days, or 30 days. During this period, you won't be able to log in or place bets. It's a great option if you feel you need a temporary reset without committing to a full self-exclusion. Activate it anytime from your Account Settings > Responsible Gaming tab.
Support

Still Have Questions?

Our support team is available around the clock to help Filipino players with any issue — big or small.

We're Here 24/7

Reach out via live chat for the fastest response, or send us an email and we'll get back to you within a few hours.

Live Chat — Available Now
[email protected]

For responsible gaming requests such as self-exclusion or account limits, please contact our support team directly so we can process your request immediately and with full confidentiality.

Ready to Play?

Join 365casino
Today.

Now that you've got the answers you need, it's time to experience 365casino for yourself. Sign up in minutes, make your first deposit via GCash, and start playing your favorite games today.

Create Your Account Explore the Casino

Must be 21 or older to play. Gambling should be entertainment only — never a source of income. Play responsibly.